General Information

Airline Reservations Major Airline reservation numbers are:

Babysitters
Whilst our staff are not trained babysitters, they are extremely child-friendly and one of the girls is normally available to baby-sit. Please notify the Manager in advance should you need a babysitter. You will be charged a small overtime fee for late-night babysitting.

Banks and foreign exchange
There are many banks available in Bali, both local and foreign. You will however find that licensed moneychangers normally provide a better foreign exchange rate than banks.

Bars and Nightclubs
Bali has a great nightlife and there are far too many watering holes to mention here. Two streets you might like to try, both within 10 minutes drive are: "A"Bar, Santa Fe, "QBar, Double Six
You should also look in a magazine called "The Beat", a copy of which is placed in each villa. Additional copies are available free of charge from a wide variety of restaurants and bars throughout Bali.

Beaches
Whilst great for watching, with white sand and excellent surf, can be dangerous and you are strongly advised to take notice of the flags on display. We have parking space for 2 cars/vans. In addition, parking on the main road is plentiful and reasonably secure.

Comments
Whilst we provide villa rather than hotel facilities, we have made great endeavors to provide as many "hotel" style facilities/services as possible without disturbing the atmosphere of villa living. Should you have any suggestions or comments, we would be delighted to hear about them. Please leave a note with the Manager or, alternatively, e-mail us at comment@shantiresidencesandresorts.com

Consulates
Australian 0361 235092
United States 0361 233605
New Zealand 0361 235092
Japanese 0361 227628
France 0361 285458
Holland 0361 751517
Finland/Sweden 0361 288407
Italy 0361 701650
Spain 0361 975736
Switzerland 0361 751735

Golfing Course
There are three excellent golf courses in Bali:

Bali Nirwana: This is located about 60 minutes up the coast adjacent to the Le Meridien Hotel. Built 4 years ago, this is an excellent sea view course and has a spectacular view of Tanah Lot temple, one of Bali's most sacred sites. Phone: 0361 244374

Nusa Dua: This course is located in Bali's 5 star hotel complex about 5 minutes away. It is beautifully maintained. Phone: 0361 771791 - 0361 772498

Bali Handara: Set in one of Bali's extinct volcanos, this experience is not to be missed provided you can cope with the 3 hour drive to get there. Phone: 0361 22646, please note that golf in Bali is expensive for visitors and that advance tee bookings are required.

Grocery shopping
The nearest supermarket is Bali Collection located at Nusa Dua BTDC, which is about 10 minutes away. Should you wish to buy imported meats, cheeses and groceries, a delicatessen called Dijon is located at Kuta Poleng Mall A-2, Jl Setiabudhi, Kuta; this about 20 minutes drive and close to the airport.

WI-FI
Please read the simple instruction card

Hospitals and medical services
The emergency local ambulance call out number is 0361 733301. Alternatively, we have found the best expat-run medical service to be BIMC which is located at Jalan By Pass Ngurah Rai. Phone 0361 761263.

Kitchen Equipment
The kitchen is equipped with modern Western appliances ranging from juicers to microwaves.

Laundry
Sheets and bath towels are normally replaced every two days. Should you wish to have your towels changed more frequently, please place them in the laundry basket in your bathroom. Please place any personal laundry in the laundry bags provided and fill out the laundry list in your bedroom cupboard. There is a charge for laundry, as we contract this externally, which will be invoiced to you at the end of your stay. A list of charges is available in each bedroom. Please leave 48 hours for the return of laundry before your departure.

Massage Service
We operate an excellent call-in service which you must experience. Please contact one of the house staff for an appointment.

Pool safety
"Please note that usage of the pool is entirely at your own risk and there is no lifeguard on duty ". The house staff on duty may be unable to swim! At night the pool lights and filter are switched off at 20.00 hrs, or later should you request.

Rainy weather and flooding
Bali' s monsoon season runs from November to April and, whilst it is rare that it rains throughout the day, some of the downpours can be quite fierce. As with all properties in Bali, minor flooding can occur both in the garden and in the exposed hallways. Whilst this is quickly cleared up by the staff, please exercise caution on wet floors as they can be very slippery. During rain showers, you will find a supply of "Bali-style" umbrellas in each building which you can use to go between the various buildings.

Restaurants
Ku De Ta Mediteranean Ph: 0361 736969. New restaurant, Melbourne-style, expensive but very cool. Try the "Cigar Bar" for a late night drink.
La Lucciola Italian cuisine on the beach Ph: 0361 730838 - a Bali institution! The location does not get better, and the food is acceptable.
The Legian French Haute Cuisine Ph: 0361 730622 - fine dining in a great setting; hotel prices.
The Oberoi Seafood and other Ph: 0361 730361- excellent atmosphere; very refined; beautiful beachside venue.
The Living Room Mixed Incochina/Asian Ph: 0361 735735 - 0361 736736 - a relatively new addition; awesome decour; and food getting better.
Warisan French cuisine, ricefield view Ph: 0361 731175 - another Bali institution; the finest non-hotel restaurant.
Cafe Moka French cafe-style Ph: 0361 731424 - great for mid-day Capucinos, snacks and good take-aways.
Warung Made Indonesian cafe-style Ph: 0361 732130 - the oldest institution in Bali and everyone's there!
Hana Japanese Ph: 0361 732778 - good Japanese restaurant and very relaxed atmosphere.
Fabio’s Italian Ph: 0361 261232 - 0361 730562 - a bit "mock" grand but otherwise pretty good value - worth a try.
There are of course many other restaurants further a field. For a bit of adventure, try the seafood BBQ's on the beach in Jimbaran or PJ's restaurant at the Four Seasons in Jimbaran. If you are going up to Ubud, you must visit Kupu Kupu Barong restaurant overlooking the gorge, or try any of the restaurants in Amandari, the Four Seasons or The Chedi for spectacular jungle views.

Security
We have 24 hour security. The guards, called Satpam in Indonesian, will help you in any way they can. Be warned they speak only a little English! Should you wish to call out for them, use the expression "Bli" which is also the Balinese expression for getting the attention
We do of course have every confidence in the reliability of our house staff. Nevertheless, we would ask you not to leave valuables lying around as temptation. The Manager controls a safety deposit box and we urge you to leave valuables with us for safekeeping.
At nighttime, we would advise you to keep your bedroom door locked with the key in the lock, as an extra precaution.

Registration of Foreigners
The law in Indonesia requires registration for all foreigners within 24 hours of arrival. Our Staff will request your passports on arrival to complete this formality. The cost to you is Rp 25.000, - per passport. The passport will be returned to you straight after the registration within the same day. We understand that you may not feel comfortable handling over your passport but by the law we are required to follow these procedures. Please rest assured that your precious documents will be looked after and returned after a short time. This procedure is for your own safety and should anything happen requiring an insurance claim you need to have the corresponding registration card that we will collect on your behalf.

Shopping
Shopping is great fun in Bali and you should in most cases bargain. As in any tourist destination however, there are sharks aplenty so be careful on quality and price!

Internet
We have  Wireless Internet Connection facility if you forget to bring your personal laptop, you may come up to the office and can use the computer as much you want.

Telephone
To dial local numbers from the landline, dial the number straight without the "0361" prefix. To dial local numbers from a mobile, you will need to dial 0361 in front of the number. Our experience has been that most guests prefer to use their own mobile phones for international calls. The IDD prefix from Indonesia is 001.

Tipping
There is of course no requirement to tip the house staff but this is of course much appreciated by the local staff. Should you wish to leave a tip or you may wish to reward them. If unsure of amounts please consul with our manager, any tips will be distributed equally among all the staff.

TV and DVD Movies & Series
The house is installed with cable TV which carries all the major international cable channels. Reception is available only in the TV area. DVD Movies & Series is provide in wide range of choice. We maintain a supply of DVD and would be grateful if the stock remains in place!

Voltage and Electricity
Bali runs on a 220 volt system. You should note that the grid is subject to power weakness during peak times (6pm to 10pm) and some types of electrical equipment may not run at the reduced voltage level experienced during this time. We are one of the very few private villa compounds to have full back-up generator capacity; this can be switched on only with a total power failure from the grid. It takes around 4 - 5 minutes for the generator to kick in. Be sure to unplug sensitive electrical equipment when not in use and you should be aware that the grid is prone to power surges, as is the villa compound when the generator is used. You will find voltage surge protection boxes throughout the villas and we urge you to use these for sensitive electrical equipment.

Insect & Precautions
Mosquito coils are provided at the Villa for your convenience and are lit every early evening in the outside living areas. These coils should help very much to keep the majority of the pests away. Your room will be sprayed before bedtime or when you leave the villa. We recommend you close your bedroom and bathroom doors before leaving to prevent insect’s entering. A can of insect spray is provided in each room.

Water Supply
We have a water supply, which due to installation of modern filtration equipment, is theoretically potable. We would however advise you to drink only water from the Water Dispensers located in the kitchen, and from the Aqua bottles placed in your room each day.

End of Your Stay
It is recommend to call your airline 72 hours before your departure to confirm your flight. If you need any assistance the staff will be more then happy to help you. Please check to ensure that you have packed all of your belongings. Double checked and empty the safe deposit box. Pay all of you outstanding bills that have not already settled, which may include: laundry and dry cleaning, telephone calls, faxing, internet, transportation, mini bar, food and beverage, villa rental etc.
You will be expected to pay for any items in your villa that you may have broken or damaged. We also understand that exceptions may be warranted. This will be handled on a case by case basis, and can be discussed with your villa manager. Please be aware that the airport charges an Rp 100.000, - departure tax per person. As a Thank you to the villa staff you may wish to reward them. If unsure of amounts please consul with our manager, any tips will be distributed equally among all the staff. In order to help us to improve the quality of our service & facilities for your next stay, we would appreciate some or your time to fill in our guest feedback from before your departure.
We wish you a fantastic vacation in Bali and hope you will enjoy your stay at one of the Shanti Residences and Resorts property. Please feel free to introduce your friends to us.